Managing Difficult Employees

Course Review

Every organization may have issues in managing difficult employees especially their discipline. As we know discipline is the key factors in successful organization. The organization should not take lightly in any disciplinary issues as what people always say, “Even a small problem must be resolved”. This 2 days training will be covered on both legal and psychological approach in managing difficult employees. It covers 3 main areas such as:

3-area

Learning Objectives

• Understanding the concept of managing difficult employees.
• Accept that the human beings are different and therefore, to differently managing them are essentials.
• Realizing on how to influence employees and change / transform them to become a better person.
• Communicate with employees using their own values and beliefs system.
• Challenging the perceptions of employees using Meta Model strategies.
• Using various skills to handle indiscipline employees.
• Develop prevention strategies in managing indiscipline employees.

Learning Schedule

Day One
Day Two
Module 1: CONCEPT OF MANAGING STAFF DISCIPLINE

  • Causes of indiscipline staff
  • Take the Best Employees
  • Why We Should Manage Problematic Employees
  • Obstacles to Overcome Problematic Employees
Module 6: UNDERSTANDING THE STYLES OF THINKING WITH META PROGRAM

  • Level
  • Criteria
  • Directions
  • Resources
  • Reasons
Module 2: BASIC HUMAN TRANSFORMING

  • Understanding the mind of employees
  • Visual
  • Auditory
  • Kinesthetic
  • Predicate
Module 7: HANDLING INDISCIPLINE EMPLOYEES

  • Feedback
  • Advice
  • Counselling
  • Coaching
  • Training
Module 3: NLP COMMUNICATION MODEL

  • External Events
  • Filters Mind
  • Internal Representation
  • State
  • Physiology
  • Behavior
Module 8: PREVENTION & STRATEGY APPROACH TO ADDRESS

  • Attendance
  • Emergency Leave
  • Sick Leave
  • Loss of Job
  • Conflicts
  • Communication Issues
Module 4: VALUES AND BELIEFS STAFF

  • Definition
  • Means Value and Ends Value
  • Hierarchical of Value
  • Belief
  • How to Change Belief
Module 9: PERFORMANCE IMPROVEMENT PLAN

  • Definition of an Unsatisfactory Performance
  • How to do Transformation
  • Three Months
  • Six Months
  • Issues
Module 5: UNDERSTANDING EMPLOYEES WITH META MODEL

  • The Strategy of Deletion
  • The Strategy of Distortion
  • The Strategy of Generalization

Learning Schedule

Day One
Day Two
9.00 am 

  • Introduction
  • Module 1
9.00 am

  • Module 6
10.30 am

  • Coffee break
10.30 am

  • Coffee break
10.45 am

  • Module 2
10.45 am

  • Modul 7
11.45 am

  • Module 3
11.45 am

  • Module 8
1.00 pm

  • Lunch
1.00 pm

  • Lunch
2.00 pm

  • Module 4
2.00 pm

  • Module 9
3.30 pm

  • Tea break
3.30 pm

  • Tea break
3.45 pm

  • Module 5
3.45 pm

  • Module 10
5.00 pm
End of Day 1
5.00 pm
End of Day 2

TRAINER PROFILE

trainer
MOHD FAUZI NORDIN

Applied Neuro Synergy & NLP Trainer (GAANS – www.gaans.org)
Neuro-Semantics & NLP Trainer (ISNS, USA)
Meta-Coach (MCF, USA)
HR Consultant | Learning Technologist

Mohd Fauzi Nordin started his career in Ministry of Home Affairs before joining Malaysian Highway Authority (MHA). Thereafter, he worked in Operations in very large company before held human resources position. Currently, he runs his own training and consultancy firm.

As a trainer, he has trained widely in private sector in the area of Human Resources Management, Industrial Relations, Labour Laws, Supervisory Skills, Motivation, Salary Administration, Teambuilding and Customer Service. He is certified trainer by Ministry of Culture, Art and Tourism for Mesra Malaysia program and a Training Consultant for Negeri Sembilan Skills Development Centre (NSSDC)

He has more than 17 years experience both at the strategic and operational levels in managing human resources. He has experienced in handling more than 1000 disciplinary cases including termination and dismissal. He also has vast experienced in negotiating of collective agreements with both in house and national unions.

He has Master in Business Administration (MBA), Bachelor in Business Administration (BBA), Post Graduate Diploma in Personnel Management and Diploma in Public Administration.

His consulting experience ranges from HR Policy and Manual, Employee Handbook, Training & Development, Retrenchment and Termination of Employee.

He also conducted training for Civil Service Institute In Brunei Darul Salam.

In training, his participants coming from all types of industries such as Bintulu Port Sdn. Bhd. – Sarawak, Penang Port Sdn. Bhd. – Penang, Malaysian Assurance Alliance Berhad (MAA) – Kuala Lumpur, Kemayan Resort Villa Sdn. Bhd. – Terengganu, Everts (Malaysia) Sdn. Bhd. – Melaka, Alloy Consilidated Sdn. Bhd. – Kuala Lumpur, Bright Glory Industries Sdn. Bhd. – Johor Bahru, Perbadanan Memajukan Iktisad Negeri Terengganu (PERMINT) – Terengganu, Kobakin (M) Sdn. Bhd. – Kuala Lumpur,Harta Maintenance Sdn. Bhd. – Kuala Lumpur, Franky Construction Sdn. Bhd. – Pahang, Felda Security Services Sdn. Bhd. – Kuala Lumpur, White Horse Ceramic Sdn. Bhd. – Johor Bahru, Syarikat Air Terengganu Sdn. Bhd. – Terengganu, Flairis (K.L) Sdn. Bhd. – Kuala Lumpur, Gunung Kabel Sdn. Bhd. – Negeri Sembilan, Panel Technologies Sdn. Bhd. – Kuala Lumpur, Landmarks Land & Properties Sdn. Bhd. – Kuala Lumpur, Court Mammoth Bhd – Kuala Lumpur, Abacus Distribution Systems (M) Sdn. Bhd. – Kuala Lumpur, SME Ordnance Sdn. Bhd. – Kuala Lumpur, Majlis Perbandaran Kuantan – Pahang, Pahang Skills Development Centre – Pahang, Harian (Zulfazdli) Sdn. Bhd. – Kuala Lumpur, KESEDAR Perkilangan Sdn. Bhd. – Kelantan, Pesama Timber Corp. Sdn. Bhd. – Terengganu, Kuantan Wire Products Sdn. Bhd. – Pahang, Tenaga Nasional Berhad – Kuala Lumpur, Mascotwood Sdn. Bhd. – Terengganu. Hitachi – Bangi. GCH Retail (M) Sdn Bhd- Shah Alam. Tan Chong Motor Assemblies – Kuala Lumpur.

En Mohd Fauzi Nordin is also Certified NLP Basic Practioner, (NFNLP, USA), Certified LAB Profile Practitioner (SS,CAN), Certified Performance Coach (OUM/International Coach Federation) and Certified Trainer by Pembangunan Sumber Manusia Berhad.